Customer Communication Senior Executive

Position Summary

Responsible for enhancing customer engagement and strengthening brand loyalty through well-planned communication initiatives, customer events, and loyalty programs. The role focuses on creating impactful and consistent communication across all touchpoints to ensure positive customer experience throughout the insurance journey.

Responsibilities

• Coordinate and support initiatives that enhance customer experience across customer-related events, campaigns, and communication channels
• Collaborate with cross-functional teams to design and deliver memorable and engaging customer experiences during events and campaign periods
• Assist in developing and executing customer engagement activities that build trust, strengthen relationships, and encourage long-term loyalty
• Communicate and coordinate with potential partners for collaborations that enhance the customer loyalty program
• Monitor, report, and analyze the performance and effectiveness of the loyalty program, providing recommendations for improving participation and engagement
• Plan and implement communication initiatives to promote customer retention and increase loyalty program participation
• Track and evaluate data related to all customer communication touchpoints to ensure message consistency and communication effectiveness across the customer journey
• Prepare and implement effective communication strategies for handling customer complaints and resolutions in coordination with the Customer Service team
• Support communication improvement interventions to ensure customer care and satisfaction standards are met at all times
• Support the planning and execution of customer communication campaigns and promotional initiatives that align with business objectives
• Monitor, analyze, and report on campaign performance metrics to the Communication Manager, providing insights for future improvements

Job Requirements:

Required Qualifications & Skills

• Bachelor’s degree holder and other related qualifications will be highly preferred
• At least 3 years of experience in marketing, customer loyalty program management or communication
• High Proficiency in Business English and Microsoft office tools Excel and PowerPoint
• Proven experience in project management regarding customers experience
• Good interpersonal communication and coordinating skills
• Knowledge on customer care and complaint resolution
• Passionate about coordinating and dealing with cross functional departments

Working Time:

9:00 AM ~ 5:00 PM

Monday ~ Friday

Saturday & Sunday closed

Job Benefits:

Employer details:

Industry Leading Life Insurance Company

Salary:

Negotiable

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